Returns & Exchanges Policy
At Glues Australia, we want you to be completely satisfied with your purchase. If your adhesive or sealant product is defective or does not meet your expectations, you can return it within 30 days of delivery provided it remains in its original, unopened packaging.
Contact Support
Email our customer service team with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original condition and include a copy of your receipt or the RMA form inside the box.
Ship the Item
Affix the provided shipping label and drop the package off at any authorized Australia Post location or preferred courier service.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing